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Quality Management

  • Customers are more interested in obtaining quality and value for their money than ever before. To accommodate customers’ needs, Bumper-to-Bumper is proactively and continuously looking for methods and tactics to improve the quality of its service.
  • It is our management’s vision that every Bumper-to-Bumper staff member must recognize this fact and ensure that every customer leaves Bumper-to-Bumper satisfied with the service he/she has received.
  • Quality management is enforced by a set of Key Performance Indicators (KPIs) which are continuously being